Terms of Service

Version 2026-07-23.2. These Terms of Service ("Terms") are a contract between Permitable, LLC, a Georgia limited liability company ("Permitable," "we," "us"), and the company that uses our services ("Builder," "you"). They cover your use of the portal at portal.getpermitable.com (the "Portal") and the permit-related services we perform for you (together, the "Services").

Accepting these Terms. You accept these Terms by clicking to accept them in the Portal, by signing a Permitable order form or services agreement that references them, or by using the Services. The individual who accepts represents that they are at least 18 and authorized to bind the Builder. Acceptance by any individual authorized on your Portal account binds the company for all of the company's users, and the most recent version accepted by any of them governs the company. The Services are offered to construction businesses for business purposes only. If we have a signed agreement with you, it controls where it conflicts with these Terms.

Defined terms. "AHJ" — the city, county, or other authority that reviews permit applications and issues permits. "Application" — a permit application, submittal, resubmittal, revision, or related filing we prepare or submit for you. "Builder Information" — everything you or anyone acting for you gives us or uploads to the Portal. "License" — any contractor license, qualifying-agent designation, business license, registration, insurance certificate, or similar credential you supply or direct us to use.

1. What Permitable does — and does not do

1.1–1.2 Permitable is a permit-expediting service. Acting on your instruction as your submission agent, we organize the documents you give us, determine which permits a project appears to require under the AHJ's published requirements, prepare and submit applications as your authorized agent, track review status, relay AHJ comments, and coordinate resubmittals. We do not exercise independent professional judgment about your project.

1.3–1.4 Permitable is not an architecture, engineering, surveying, contracting, or law firm, and the Services are not professional, code-compliance, or legal services. We do not design, seal, or analyze drawings; determine code or zoning compliance; perform or supervise construction; give legal advice; or inspect the work. Your design professionals and your contractor remain fully responsible for their own work. Nothing we provide — permit determinations, checklists, readiness scores, or other automated output — is professional advice; it reflects our understanding of an AHJ's published requirements at a point in time, and the AHJ's interpretation controls. No fiduciary or advisory relationship is created.

1.5 We use software, including artificial-intelligence systems, to read plan sets, derive permit requirements, and prepare form content. Our process includes review by a person at Permitable before an Application is filed with an AHJ or a communication is sent on your behalf. Automated output can still contain errors, and your review obligations under Section 3 are not reduced by any review we perform.

1.6 Permitable is an independent contractor; except for the limited agency in Section 4, these Terms create no partnership, joint venture, or employment relationship.

2. No guarantee that a permit will issue

The AHJ — not Permitable — decides whether, when, and on what conditions a permit issues. We do not guarantee that any permit will issue or that any review will finish in any period. AHJ fees and other third-party charges are yours and are passed through without markup unless stated otherwise. Review comments, corrections, and resubmittals are a normal part of permitting and are not a defect in the Services. AHJ requirements change and are applied inconsistently between reviewers. Materials submitted to an AHJ generally become public records.

3. Your warranties — information, documents, and licenses

3.1–3.4 You warrant that Builder Information is accurate, complete, and current when supplied; that every License you supply or direct us to use is valid, current, of the correct class and scope, and actually yours to use; and that you will maintain your Licenses and legally required insurance while we perform the Services. These warranties are continuing and are repeated each time we submit an Application for you. You must tell us promptly when anything material changes — including a License expiring, lapsing, or being suspended.

3.5–3.6 We do not verify Builder Information or Licenses, and nothing in the Portal is a verification — license statuses, expiry dates, and related displays, from whatever source, are informational only, and any check we choose to run is for our own purposes and creates no duty to you. We may decline or stop any submission at our discretion, including where information appears inaccurate or a License appears expired; declining or stopping creates no liability and no duty to monitor.

3.7 Breach of Sections 3.1–3.4 is a material breach. You are responsible for the consequences of inaccurate, incomplete, or out-of-date Builder Information or an invalid or expired License — including permit denial or rescission, stop-work orders, re-application and penalty fees, fines, delay, and third-party claims — except to the extent a consequence results from Permitable submitting an Application after we had actual knowledge that the License relied on was expired, suspended, or revoked, or that the Builder Information relied on was materially inaccurate, unless you instructed or confirmed in writing that we should proceed anyway.

3.8 You acknowledge that Georgia law requires appropriate licensure for certain contracting work; that using an expired, suspended, or revoked license to continue contracting is a criminal offense in Georgia; that an unlicensed contractor's contract is unenforceable by that contractor and supports no lien or bond claim; and that you — not Permitable — are responsible for determining that you are lawfully permitted to perform the work.

4. Your authorization — Permitable as your agent

You appoint Permitable as your limited agent to prepare and submit Applications, pay AHJ fees you fund, and communicate with AHJ staff about your Applications. You remain the applicant of record. Where an AHJ requires its own authorization form, you must sign it — usually per permit — and we will tell you what the AHJ requires. Certifications in an Application are made in reliance on your Builder Information, and you are responsible for what an Application contains, except for inaccuracies Permitable itself introduces that do not appear in the Builder Information you supplied (remedies for those stay within Section 6). Credentials you share for AHJ portals are used only to perform the Services. You may revoke the agency in writing at any time; revocation ends our ability to perform.

5. Your indemnity

5.1 You will defend, indemnify, and hold harmless Permitable and its members, managers, officers, employees, contractors, and agents (each an "Indemnified Party") against third-party claims — including by an AHJ — to the extent arising out of: inaccurate, incomplete, or out-of-date Builder Information; any License that was expired, invalid, suspended, revoked, out of scope, or misrepresented; the design, construction, safety, code compliance, or completion of the work and any injury or damage arising from it; your breach of these Terms; your misuse of the Portal; any claim that Builder Information infringes a third party's rights; or your violation of law, including Georgia contractor-licensing requirements.

5.2 Your indemnity does not extend to any claim to the extent caused by an Indemnified Party's own negligence, gross negligence, willful misconduct, or fraud. Nothing in this Section 5 requires you to indemnify, hold harmless, insure, or defend an Indemnified Party against liability for damages arising out of bodily injury to persons, death, or damage to property caused by or resulting from that Indemnified Party's sole negligence, and this Section 5 is to be read and applied so that it remains enforceable under Georgia law.

5.3–5.4 We will give you prompt notice of a claim; you control the defense with counsel reasonably acceptable to us; no settlement that admits fault by, imposes obligations on, or fails to release an Indemnified Party without our written consent. This Section 5 survives termination.

6. Disclaimers and limitation of liability

6.1 EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND THE PORTAL ARE PROVIDED "AS IS," AND PERMITABLE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY — INCLUDING THAT ANY PERMIT WILL ISSUE, THAT ANY REVIEW WILL FINISH IN ANY PERIOD, OR THAT ANY AUTOMATED OUTPUT IS ACCURATE, COMPLETE, OR CURRENT. We do perform the Services with reasonable care and skill, and nothing here disclaims that commitment.

6.2 NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, USE, GOODWILL, OR DATA — INCLUDING CONSTRUCTION DELAY DAMAGES, EXTENDED GENERAL CONDITIONS, ACCELERATION, CARRYING OR FINANCING COSTS, MATERIAL AND LABOR ESCALATION, LOST SALE OR LEASE, AND LIQUIDATED DAMAGES YOU OWE A THIRD PARTY. This Section 6.2 does not limit your indemnity in Section 5 or your obligation to pay fees.

6.3 PERMITABLE'S TOTAL AGGREGATE LIABILITY TO YOU, FOR ALL CLAIMS COMBINED AND REGARDLESS OF THEORY, WILL NOT EXCEED THE TOTAL FEES YOU PAID PERMITABLE FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (excluding AHJ fees and other pass-through charges). Scope — direct claims only: this Section 6.3 applies only to claims between you and Permitable for your own losses. It does not limit Permitable's liability to any third party, and it does not operate — and may not be applied — to require you to absorb, indemnify against, hold harmless from, or insure any Indemnified Party against liability to a third party, including liability for bodily injury, death, or damage to property. If this Section 6.3 is held unenforceable as to a particular claim or category of claims, it remains in effect as to every other claim.

6.4 Sections 6.2 and 6.3 do not limit: liability for fraud or intentional misrepresentation; gross negligence or willful misconduct; death, bodily injury, or damage to tangible property caused by a party's negligence; your obligations under Sections 5 and 8.1; either party's liability to a third party; or any liability that cannot be limited under Georgia law.

6.5 Any claim relating to these Terms or the Services must be brought within one (1) year after it accrues, except claims under Section 5 (indemnity), Permitable's claims for unpaid fees, a claim to enforce an arbitral award, or where law requires a different period.

6.6 The fees for the Services are set in reliance on this allocation of risk; potential losses from a permitting delay or denial can greatly exceed those fees; and you are better positioned than we are to know the truth of Builder Information and to insure the project. These limits apply to the maximum extent permitted by law and survive termination.

7. Your data, privacy, and electronic signatures

7.1–7.8 Your content stays yours; you grant us the license needed to perform the Services. You consent to our storing and processing Builder Information (including with service providers and automated systems), disclosing it to AHJs as needed to perform, and using aggregated, de-identified data to improve the Services. Keep your account credentials secure; you are responsible for use of the Portal under your accounts. Our Privacy Policy at /privacy is incorporated by reference.

7.9 You consent to conduct this transaction electronically. Clicking to accept these Terms is your signature, enforceable as a signed writing under the federal ESIGN Act and the Georgia Uniform Electronic Transactions Act. Electronic signatures and records may be used for these Terms, authorizations under Section 4, Applications, and notices. You may request paper copies or withdraw this consent by emailing chris@getpermitable.com (withdrawal may mean we cannot continue the Services). This consent does not apply to any document an AHJ requires to be notarized, sworn, or submitted bearing an original signature — you must satisfy those requirements in the form the AHJ and applicable law require. We will provide a print-ready packet; executing and returning it is your responsibility.

8. Commercial terms, changes, and disputes

8.1–8.5 Fees are as stated in your order form or the pricing we communicate to you in writing; AHJ fees and third-party charges are passed through. Either party may terminate as stated in your order form or, absent one, on written notice, with fees due for work performed. On termination we will provide your files in a usable format on request — we do not hold your files hostage. We may suspend the Services for non-payment or misuse after notice.

8.6 We may change these Terms by publishing an updated version at portal.getpermitable.com/terms with a new version identifier. The updated Terms take effect for you when you accept them — at your next sign-in you will be shown the updated Terms and asked to accept before continuing. Earlier acceptances are kept as a record of what you agreed to and when. Changes are prospective: the version you accepted governs what happened while it was in force.

8.7 These Terms are governed by the laws of the State of Georgia.

8.8–8.9 Before formal proceedings, the parties will confer in good faith for thirty (30) days. Any dispute not resolved informally will be resolved by final, binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator seated in Atlanta, Georgia, under the Federal Arbitration Act — and not in court, except: claims for personal bodily injury or wrongful death; temporary injunctive relief to protect confidential information, intellectual property, or Portal security; qualifying small-claims matters; and collection of unpaid undisputed fees. If arbitration is held unenforceable as to a claim, the parties consent to the exclusive jurisdiction and venue of the state and federal courts in Fulton County, Georgia.

8.10 Claims must be brought individually — not as a plaintiff or class member in any class, collective, or representative proceeding. If this waiver is unenforceable as to a claim, that claim proceeds in court under Section 8.9 while all other claims remain in arbitration.

8.11–8.12 Unenforceable provisions are modified to the minimum extent necessary or severed; the rest remain in effect — particularly Sections 5, 6, 8.9, and 8.10, which apply to the maximum extent Georgia law permits. These Terms plus the Privacy Policy and any order form are the entire agreement. You may not assign without consent except to a successor of your business; notices by email are effective when sent absent a bounce; neither party is liable for force-majeure events (including AHJ closures and AHJ system outages), which do not excuse payment; property owners, design professionals, lenders, and subcontractors are not third-party beneficiaries. Sections 1.3, 1.4, 2, 3, 4 (as to certifications), 5, 6, 7, and 8.5–8.12 survive termination.

8.13 Questions — including anything here that seems wrong or unfair — go to chris@getpermitable.com. It is a small team and a real person will read it.